Find answers to common questions about our banking services
Opening a new account is easy! You can start the process online by clicking the "Open Account" button, visit any of our 500+ branches, or call our customer service at *******. You'll need a valid ID, Social Security number, and initial deposit to get started.
Interest rates vary by account type and are subject to change. Current rates for savings accounts start at 2.5% APY, checking accounts earn 0.5% APY, and CDs range from 3.0% to 4.5% APY depending on the term. For the most current rates, please visit our website or contact a representative.
Yes, our mobile banking app uses bank-level security including 256-bit encryption, multi-factor authentication, and biometric login options. We continuously monitor for suspicious activity and will alert you of any unusual transactions. Your data is protected with the same security standards we use for online banking.
We believe in transparent pricing. Many of our accounts have no monthly maintenance fees with minimum balance requirements. ATM fees are waived at our network of 10,000+ ATMs. For a complete fee schedule, please refer to our Terms of Service or speak with a representative.
Our customer support is available 24/7 through multiple channels: call *******, use the live chat feature in our mobile app or website, visit any branch location, or email us at support@silverstonecredit.com. We typically respond to emails within 24 hours.
We offer a variety of credit cards including cashback cards with up to 3% rewards, travel cards with no foreign transaction fees, and low-interest cards for balance transfers. Each card comes with fraud protection and 24/7 customer service. Visit our Credit Cards page for detailed information.
Report lost or stolen cards immediately by calling our 24/7 hotline at *******, using our mobile app's card controls feature, or logging into online banking. We'll freeze your card instantly and expedite a replacement card to you, usually within 1-2 business days.
We offer personal loans, auto loans, home mortgages, home equity loans, and business loans. Interest rates and terms vary based on creditworthiness and loan type. Our loan specialists can help you find the best option for your needs. Apply online or schedule a consultation at any branch.